Mobile Backup is a mobile software application that automatically backs up all of your contacts, audio files, pictures, and videos – no data cables required. The mobilebackup.fido.ca Web site allows you to manage all your content as well as edit, import and print your contacts.
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For the complete list of compatible phones, click here.
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1. Launch the Mobile Internet right from your Fido.
2. Select My Tools from the home page and then select Mobile Backup.
3. Select the Mobile Backup option you wish to subscribe to and follow the prompts.
Once the application is downloaded and set up, Mobile Backup will automatically start backing up your contacts and/or
content.
*Note - There is no charge for downloading Mobile Backup
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Mobile Backup will automatically backup your contacts based on your auto sync settings. Initially, the application will be set to sync your data weekly, between 12:00 p.m. and 6:00 a.m. However, Mobile Backup will enable you to customize your Auto Sync settings. The options for automatic sync are daily, weekly, and monthly. You can update your settings at any time by selecting Setup -> Auto Sync from the main menu.
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Yes
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Mobile Backup will protect your contacts. This version of mobile backup is exclusive to Value Pack customers. To view the exact data your phone is backing up, launch Mobile Backup and go to Setup->Data Options.
*Note - Contacts saved on your SIM card are not backed up. You must have the full content version to protect audio files, pictures and videos. Mobile Backup subscribers are not permitted to copy or distribute copyrighted content that they do not have the right to copy or
distribute.
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Enhanced Mobile Backup will protect your contacts, audio files, pictures and videos depending on your phone. To view the exact data your phone is backing up, launch Mobile Backup and go to Setup->Data Options.
*Note - Contacts saved on your SIM card are not backed up. You must have the full content version to protect audio files, pictures and videos. Mobile Backup subscribers are not permitted to copy or distribute copyrighted content that they do not have the right to copy or
distribute.
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Mobile Backup does not protect games, DRM protected material or any content that comes preloaded on the phone. In addition, Mobile Backup subscribers are not permitted to copy or distribute copyrighted content that they do not have the right to copy or distribute.
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Yes. From the application’s main menu, select Setup -> Data Options. This screen provides a list of the data on your phone that can be protected. If you do not want to automatically backup certain content, simply uncheck the corresponding box and that data will be disregarded.
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To restore your data, you must first download Mobile Backup to your replacement phone by following the download instructions provided above. Launch Mobile Backup on your phone and log in with your phone number and PIN. Run the Sync function from the main menu to add your saved contacts to your replacement phone.
If you can’t remember your PIN, click here to have it sent to your Fido via text message. If you’re having difficulties, or if you’ve changed your number and need assistance restoring your data, please contact
1-888-481-FIDO (3436).
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Yes. You will need to repurchase the subscription for your new phone and the subscription for your old phone will be automatically terminated when it is deactivated.
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Check that all of your contacts have a name and one of the following numbers – a work phone, home phone, or cell phone. Often a phone will not allow a contact to be entered if it does not have a name and one of those common phone number fields. You can view your contacts by logging in to mobilebackup.fido.ca.
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To retrieve a forgotten PIN, click here.
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If you change your phone number, please contact customer support at 1-888-481-FIDO (3436) for assistance with transferring your data to your new Fido.
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No but while roaming outside Canada, the rate of 5¢/KB applies. Roaming usage is not deducted from your mobile internet option.
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To terminate your Mobile Backup subscription, please follow these steps:
1. Launch the Mobile Internet right from your Fido.
2. Select My Tools.
3. Select My Subscriptions.
4. Select Mobile Backup.
5. Follow the links to unsubscribe.
To remove the Mobile Backup application from your Fido, follow the phone manufacturer’s approved process for deleting applications.
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The backup schedule is configurable and can be set not to coincide with your trip. Once you are back in Canada, you can change it back.
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